TCF Centre for IFA’s or Financial Planners…
More than just a client survey
The Customer feedback Centre provides a cost effective way for IFA firms to make customer feedback 'business as usual'
Do you know what your customers really think about your products and services? Have you asked them? Do you market test your products, service or literature? How can you inspire your customers to help you evaluate what you do?
To deliver a consistent and successful service proposition it is vital to really understand what your customers think about your service and products. What's more, if you can manage customer feedback questionnaires in a cost effective and innovative way you can maximise their use to build a strong service proposition and easily ensure that consumers are put at the heart of your business.
The Customer Feedback Centre provides you with the tools to implement a slick, simple feedback program. It's quicker and easier than traditional paper-based customer feedback methods and our response rates are consistently high.
The Customer Feedback Centre provides the ability to set benchmarks and measure how your business is performing across different business areas, teams or processes. Use our standard PI Compliant questionnaires or talk to us about how we can help you design a questionnaire to suit your exact requirements. Use customer feedback questionnaires to shape your service proposition.
TCF Centre for Nationals or Networks…
Strategic customer feedback programs from The Customer Feedback Centre
Enterprise feedback technology for Networks, Providers and Support Services
For larger organisations, obtaining a clear view of what customer feedback is illustrating across all areas of business can be a challenge. Often formal customer feedback programs and the methods that support them are tactical rather than strategic, leading to feedback results which are difficult to organise into a coherent picture of what customers are actually saying.
The Customer Feedback Centre from FinQS ensures your organisation can achieve a consolidated, centralised view of how your customers perceive the services and products you offer. It can be put into operation with minimal effort to allow your organisation to implement a companywide feedback solution quickly and easily. It delivers continuous management information at all levels of an organisation with speed and accuracy. Customer feedback can then be easily translated into tangible actions that allow you to meet your strategic business goals.
The Customer Feedback Centre automates the collection and analysis of feedback. It saves your organisation time and cost and improves response rates to make customer feedback core to your business strategy and proposition. In addition, Networks and Support services can monitor the performance of their RI's or direct sales force, identify training or supervisory requirements to ensure that professionalism is enhanced, and that TCF can be measured and evidenced.
Contact us to find out how we can help your organisation deliver a strategic customer feedback program that is truly integrated into your business.
TCF Centre for Providers or Lenders…
Performance monitoring for sales forces or your intermediaries
Support your sales team whilst demonstrating your commitment to your responsibilities
Many providers and lenders already gather intelligence on their consumers. Often the focus is on customers' opinions of their products, marketing or their attitude towards the organisation as a whole. Such customer feedback is extremely valuable to help providers and lenders understand what their end customers really think but how do you use this intelligence to effectively monitor the performance of the people within the organisation who are actually dealing with the consumer?
In addition to being able to understand customer opinions, TCF Centre enables providers and lenders to measure and monitor the quality and performance of their sales force and intermediaries. It allows you to assess whether brokers and intermediaries selling your products are achieving the right consumer outcomes. The intermediary or sales person is ultimately responsible for their actions but as a provider it is vital to have access to intelligence on who is fulfilling their requirements without having to dictate how they operate.
How often do organisations gather valuable feedback only to take no action on it? The Customer Feedback Centre allows customer intelligence to be translated into tangible actions that allow an organisation to meet its strategic business goals. The focus is on using the responses from customers to shape the products and services offered, monitor the performance of your people and work towards consistent outcomes for consumers; not, as is so often the case on gathering feedback and spending time trying to organise the results into something meaningful.
The Customer Feedback Centre is fully customisable so that it can be integrated fully into your business.
Contact us now to find more